Privacy Policy | Mysite 1

This Privacy Policy outlines how we collects, use, store, and protect your personal information when you visit our website or engage with our psychological services. We are committed to respecting your privacy and protecting your personal data in accordance with the Protection of Personal Information Act (POPIA) and the Health Professions Council of South Africa (HPCSA) ethical guidelines.

1. Information We Collect

We may collect the following types of personal information:

1.1 Personal Identifiers:
• Name, contact number, email address, residential address.

1.2 Health Information:

• Any mental health, psychological, or medical information shared during consultations, assessments, or intake processes.

1.3 Administrative and Financial Information:

• Billing information, appointment history, medical aid details (if applicable).

1.4 Website Usage Data:

• IP address, browser type, device type, and cookies (only with your consent).

2. How We Use Your Information

Your personal data is used for the following purposes:
• To schedule and manage therapy appointments.
• To provide psychological assessment, counselling, and treatment services.
• For internal record keeping and compliance with legal obligations.
• To communicate with you regarding appointments, reports, or billing.
• To improve our website functionality and user experience (non-identifiable analytics only).

3. Legal Basis for Processing

We process your information based on one or more of the following legal grounds:
• Consent: You have given consent for the processing of your personal data.
• Contract: Processing is necessary for the performance of a service agreement (e.g., therapy sessions).
• Legal obligation: We are legally required to retain certain health and financial records.
• Vital interest: In rare cases, where your health or safety is at risk.

4. Data Sharing and Disclosure

We will never sell, rent, or trade your personal data. Information may only be shared:
• With other health professionals at your written request or with your consent.
• Where required by law or court order.
• When there is a serious risk of harm to yourself or others, as guided by the HPCSA ethical codes.
• With payment providers or insurers, with your consent, for billing purposes.

5. Data Storage and Security

• Your information is stored securely on encrypted digital systems or in locked physical files.
• Access is restricted to authorized personnel only.
• We retain your data for the legally required period (typically 10 years for adult clients) and securely dispose of it thereafter.

6. Your Rights Under POPIA

You have the right to:
• Access your personal data.
• Request corrections or deletion (subject to legal requirements).
• Withdraw consent at any time (this may impact your access to services).
• Lodge a complaint with the Information Regulator of South Africa if you believe your data is being misused.

Contact the Information Regulator:
Email: complaints.IR@justice.gov.za
Website: https://www.justice.gov.za/inforeg/

7. Cookies and Website Tracking

We may use cookies to enhance your browsing experience. You will be prompted to accept or reject cookies when visiting our website. Cookies collect non-personal data (such as pages visited and time spent on the site) to improve functionality.

8. Children’s Privacy

We are committed to protecting the privacy of minors. Any personal information related to children under 18 is collected only with the explicit consent of a parent or legal guardian.

9. Updates to This Policy

This Privacy Policy may be updated periodically. We encourage you to review this page from time to time. Material changes will be communicated directly where necessary.

10. Contact Information

If you have questions or concerns about this policy or wish to exercise your rights under POPIA, please contact:

Nadia du Toit Clinical Psychologist
Practice Address: 11 AG Visser Street, Langenhovenpark, Bloemfontein, 9301
Email: ndtpsychologist@gmail.com
Phone: 064 524 0220
HPCSA Practice Number: PS0135500