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Digital Products

Calm Mind Clinic digital products, including The Anxiety Reset, are supplied electronically as downloadable resources. Because digital products can be accessed or downloaded shortly after purchase, purchases are generally considered final once the digital product has been made available to you.
 

Please review the product description carefully before completing your purchase.
 

Refunds

We do not ordinarily offer refunds for a change of mind after a digital product has been delivered or made available for download.  However, we want you to receive the product you purchased. Please contact us if:
 

• you were charged more than once for the same purchase;
• you purchased the product but did not receive access to it;
• the download link does not work and we are unable to provide a working replacement; or
• the digital file supplied is materially defective, corrupted, or is not the product you purchased.

Where appropriate, we will first attempt to resolve the problem by providing access to the correct or functioning digital product. Where the issue cannot reasonably be resolved, a refund may be provided where appropriate.  Nothing in this policy is intended to exclude or limit any rights you may have under applicable South African consumer protection legislation.
 

Cancellations

Because digital products are supplied electronically, an order generally cannot be cancelled once the digital product has been delivered or made available for download, except where cancellation is required or permitted by applicable law.  If you believe you made a purchase in error and the digital product has not yet been accessed or downloaded, please contact us as soon as possible. We will consider the circumstances of the request, subject to applicable law.
 

Duplicate or Incorrect Charges

If you believe that you have been charged incorrectly or more than once for the same transaction, please contact us so that we can investigate the payment.  Approved refunds will be returned using the appropriate payment method or payment-processing procedure. Processing times may vary depending on the payment provider and financial institution.
 

Need Help With Your Download?

If you experience difficulty accessing your digital product, please contact us using the contact details provided on this website. We will make reasonable efforts to resolve legitimate access or download problems.

Consumer Rights

This policy should be read together with our Terms and Conditions and does not limit any rights or remedies available to consumers under applicable South African law.